Damaged & Missing Parts

Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. All items must be inspected at the time of pickup/delivery. If an item missing a part, please notify us within 48 hours. Parts will be shipped straight to the pickup location or to your house within 2-3 weeks of notifying us. We will work to help you get needed replacements as quickly as possible at no extra charge. We recommend purchasing a protection plan, the protection plan will cover all accidental coverage that may occur during your pickup/delivery.

In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.

Return / Exchange Policy & Customer Satisfaction

A minimum fee of 35% of the purchase price will be assessed (re-stocking fee) on seller approved on merchandise not picked up or delivered. All sales are final and not refundable or returnable if merchandise has been picked up or delivered. Buyer assumes all risks associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, as seller is not responsible for merchandise purchased that is too large to fit. Merchandise has one year manufacturer warranty unless the item(s) are Discontinued, on clearance, is a floor model and if written as sold as-is. Buyer should inspect the items before signing. Seller highly recommends an accidental protection plan to be purchased (ask us about the accidental coverage protection plan). SELLER CAN DESIGNATE A DAY FOR DELIVERY, but not a specific time. Delivery company cannot move, haul, or rearrange old furniture. Seller makes no warranty beyond any written description itemized on this order. BUYER LAYAWAYS ARE NOT SUBJECT TO CANCELLATION. Buyer agrees to complete all payments and have merchandise picked up within 90 days of above date or layaway may be forfeited.

ALL SALES ARE FINAL NO REFUNDS once picked up or delivered.


Special orders are filled by the manufacturer upon customer purchase request and may take up to 12 weeks to arrive. 


If you have any question concerning our return policy, please contact us using the contact us (CLICK HERE)